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Scaling GCC Operations: Why Cloud-Plus-On-Prem PSA Architecture Matters for India-Based GCCs
Scaling GCC Operations: Why Cloud-Plus-On-Prem PSA Architecture Matters for India-Based GCCs

July 18, 2025

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India’s Global Capability Centers (GCCs) have come a long way. They’ve moved beyond being offshore cost centers to becoming vital hubs for innovation, transformation, and global delivery. Many are now steering critical programs that directly influence boardroom strategies. 

As GCCs grow their mandates, scale up teams, and take on more complex work, their operational frameworks face fresh challenges. Questions around speed, control, compliance, and data sovereignty are sharper than ever. In this landscape, one decision stands out: choosing the right enterprise architecture to manage professional services work. And that often comes down to how they design their PSA (Professional Services Automation) environment. 

  

The tricky balance: scale with stability 

Most large GCCs handle thousands of projects—everything from digital transformation and product launches to global IT rollouts. They need to move fast. But here’s the catch: growth also demands more discipline. 

It’s not easy to keep resource allocation aligned with ever-changing priorities or to maintain tight compliance across countries with different tax laws and labour norms. And let’s not forget the push for financial accuracy across global operations. 

That’s the paradox. GCCs want agility to deliver on shifting business needs, but they also need tighter governance to keep data secure and processes standardized. A purely cloud-based or purely on-premise setup rarely ticks all the boxes. 

  

Why hybrid is getting so popular? 

This is where a cloud-plus-on-prem PSA architecture comes into play. It’s catching on fast among India’s leading GCCs. 

Why? Because it’s practical. You get the flexibility of the cloud—easy access for global teams, faster rollout of new capabilities, and the ability to scale up (or down) as workloads change. At the same time, keeping critical components on-prem gives you direct control over sensitive data, helps meet local regulatory requirements, and keeps internal infosec teams happy. 

For industries like banking, insurance, healthcare, or telecom, that mix isn’t just nice to have. It’s often essential. 

  

Trends across India-based GCCs 

  1. Data governance is in the spotlight. 
    With more strategic work moving into GCCs, boards are paying close attention to data residency, audit trails, and compliance. GDPR, multi-country tax rules, and India’s own evolving data laws make it critical to have clear oversight. 

  1. AI-led operations are gaining ground. 
    Manual spreadsheets can’t keep up. Many GCCs are moving to predictive models that flag delivery risks, suggest better staffing, and improve forecasts. But to run these models safely, you need infrastructure that processes big datasets without violating privacy or compliance norms. 

  1. Standardized, yet flexible delivery. 
    GCCs often juggle multiple regions. They need common processes to drive efficiency, but also room to adapt to local needs—be it tax treatments, reporting formats, or labor compliance. A hybrid PSA setup makes that possible. 

  

Why it matters more than ever 

For GCC leaders, it’s not just about tech choices. It’s about future-proofing operations so they can keep pace with growing expectations. Whether it’s managing twice the project volume, supporting new markets, or meeting compliance needs without a hiccup, the right architecture makes the difference. 

A hybrid PSA approach lets GCCs scale responsibly. They can boost delivery speed, stay on the right side of local laws, and keep costs, timelines, and quality under tight control. 

  

The road ahead 

Global HQs are trusting GCCs with bigger, more transformative work. That means these centers  can’t just be offshore engines anymore. They’re strategic arms that need to deliver full program execution, financial stewardship, and regulatory compliance. 

A cloud-plus-on-prem model isn’t just an IT preference—it’s a smart strategy. It gives India’s GCCs the best of both worlds: the innovation edge of the cloud and the assurance of on-prem control. 

That’s how GCCs can tackle bigger mandates with confidence—knowing they’re built to scale, stay compliant, and handle tomorrow’s challenges head-on. 


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Kytes is an Agentic AI and Autonomous PSA + PPM software built to transform how businesses manage projects across key industries like IT/ITES, Consulting, Pharmaceuticals, Life Sciences, FMCG, and Global Capability Centers (GCC). It simplifies project delivery, resource management, and financials within a single, intelligent platform. By automating workflows and streamlining complex processes, Kytes enables teams to gain real-time visibility, make data-driven decisions, and accelerate business outcome across every project and portfolio.

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