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Time to transform: how Indian BPMs can build customer-centric enterprises with transformational technologies and capabilities

BPM
September 18, 2017 857 0

This blog is authored by Rajesh Subramaniam, Managing Director & CEO at Firstsource Solutions. Listen to him at NASSCOM BPM Strategy Summit 2017  The global BPM landscape is now more competitive than ever before. Increasing cl...


Blog

Leader’s Perspective – Keshav Murugesh

BPM
September 12, 2017 1000 0

This blog is authored by Keshav Murugesh, Group Chief Executive Officer of WNS Global Services, a NYSE listed company in the Business Process Management business. He is also member of the Executive Council and Past Chair-BPM Counc...


Blog

India, from Outsourcing to Automation Capital through GIC. Thanks RPA

BPM
September 11, 2017 930 0

Like the stars in the banner who moved from behind the curtains to leading the front – the captives or Global In house Centers (GIC) take on to become the command center from back office. Thanks to RPA for the quantum leap. ...


Blog

How to Solve the Challenges in Compliance Management

BPM
June 1, 2017 789 0

Recently, RBI announced a revision of the regulatory mandates that govern non-performing assets (NPA). Non-compliance will be penalised. Banking is not the only sector to be affected by this tightening in compliance and regulatory...


Blog

Leader Talk: Interview with Rohit Kapoor, EXL Service

BPM
April 25, 2017 1110 0

NASSCOM staff writer in conversation with Rohit Kapoor, Vice Chairman & Chief Executive Officer, EXL Services. Please tell us about your journey, Mr Kapoor.It’s a rather fascinating one that began over 17 years ago. It is one ...


Blog

India in the global BPM market

BPM
April 12, 2017 954 0

It has been a mixed year, the market has not expanded as expected but India’s share of the market has gone up by 2%. India continues to be the most preferred destination for outsourcing and that is not going to change soon. ...


Blog

The BPM story so far...

BPM
April 7, 2017 514 0

The sector in India has grown over 1.6X in the last five years and is expected to cross USD 30 billion in revenues in FY2017, at a growth rate of 7.4% over FY2016. Of the total Indian BPM market in FY2017, exports contribute to o...


Blog

IT- BPM Strategic Review – If Your Calling is Strategy, then You can’t Miss

BPM
March 1, 2017 813 0

NASSCOM’s Strategic Review, an annual publication, is widely considered as the IT industry’s almanac. An industry which is characterized by dynamic growth & diversity, often, it is very difficult to capture the essence in its ...


Blog

4 defining 'Themes' increasing the uptake of Next-Gen Software Products

BPM
February 28, 2017 851 0

……Snippets from Software Products Chapter of NASSCOM IT-BPM Strategic Review FY2017. Download the full report from here?As discussed in my previous blog, Strategic Review of Indian Software Product Industry – FY2...


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