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Cloud Computing
How to turn your Contact Center into a Profit Center?

How to turn your Contact Center into a Profit Center?

Data Science & AI Community Cloud Computing
January 17, 2022 583 0

Is your Contact Center a Profit Center? More importantly, how are you measuring your profitability? Is it measured by customer satisfaction or agent productivity? Well, let’s find out. The success of a contact center is de...


How Does An ACD Work?

How Does An ACD Work?

Digital Transformation Cloud Computing
January 11, 2022 314 0

Automatic call distribution (ACD) is an essential feature of a call center setup. It is responsible for queue management and responsibly distributing all incoming calls to relevant employees/agents. If you are in the customer supp...


4 Reasons Why A Contact Center Needs an Omnichannel Strategy

4 Reasons Why A Contact Center Needs an Omnichannel Strategy

Digital Transformation Cloud Computing
January 10, 2022 347 0

Customers expect an immersive experience in every channel. They want you to remember their likes or dislikes and engage accordingly. With remote services on the rise, customers are constantly reaching out to the brands on preferre...


How to adopt the right Cloud Contact Center Solution for your business

How to adopt the right Cloud Contact Center Solution for your business

Cloud Computing
January 10, 2022 314 0

The proliferation of cloud software, changing customer behaviors and expectations, and the pressures of the global health crisis are driving explosive growth in cloud contact center services. But moving your on-premises contact ce...


What if we told you there are ways to minimize cloud service costs?

What if we told you there are ways to minimize cloud service costs?

Digital Transformation Tech for Good Cloud Computing
January 6, 2022 264 0

Gartner research shows that more than 70% of companies have now migrated at least some workloads into the cloud, and in the wake of the pandemic, this trend is likely to continue. Because upfront costs are lower, many fi...


Learning Management System

Learning Management System

EdTech Cloud Computing
January 5, 2022 506 0

What is a Learning Management System (LMS)? A Learning Management System (LMS), in the simplest words, is a cloud-based software application for the documentation, administration, tracking, reporting, automation and delive...


Call Disposition: How does it Benefit your Business in 2022?

Call Disposition: How does it Benefit your Business in 2022?

SME Connect Cloud Computing
January 5, 2022 357 0

Call disposition is defined as the label or tag associated to the outcome of a call. Different prospects respond differently to a sales call. Some request a demo; some stay indecisive, whereas others remain not-interested. The cal...


10 Ways a Managed Service Provider Can Boost Your Business Growth

10 Ways a Managed Service Provider Can Boost Your Business Growth

Cloud Computing
January 3, 2022 522 8

Introduction Business growth is a result of a group of activities in which you must decide the working style of the workforce and facilitate them with tools and methods based on advanced technology so that they can produce effi...


The Cloud Cornerstone: Success in Action – Case study compendium-VoI. II (IaaS & PaaS)

The Cloud Cornerstone: Success in Action – Case study compendium-VoI. II (IaaS & PaaS)

Cloud Computing
December 29, 2021 3598 1

This is the second part of the Cloud case study compendium and this volume features use cases of IaaS (8 nos.) and PaaS (13 nos.). Showcases cloud adoption across a range of industries, from Architecture, Sports & Telecom to Publi...


Why Your Business Should Be Adopting Cloud-Based IT Services

Why Your Business Should Be Adopting Cloud-Based IT Services

Cloud Computing
December 22, 2021 259 8

What are IT Services? The word “IT Services” is representing the very vast field of Information Technology services on which we have our needs at one end and the result by applying Information Technology fundamentals to get ful...


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