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Digital Transformation
Is IVR still relevant in today’s Customer Service Industry?

Is IVR still relevant in today’s Customer Service Industry?

Digital Transformation
January 18, 2022 307 0

Interactive Voice Response (IVRs) has been around for a long time. The invention of this technology dates back to the 70s. Since then, it has gone through numerous upgrades, making it what it is today. But IVRs are no longer the o...


6 Best Trends to Ensure Customer Success in 2022

6 Best Trends to Ensure Customer Success in 2022

SME Connect Digital Transformation
January 17, 2022 840 0

A customer's experience is an essential asset for every company. With the start of 2022, one might wonder what more can be done, in a competitive ecosystem, where everyone is exploring ways to enhance customer success. Above all, ...


Leveraging Location Intelligence in the Retail Sector

Leveraging Location Intelligence in the Retail Sector

Retail - FMCG, CPG Digital Transformation
January 14, 2022 498 0

  The retail industry has seen exponential growth in recent times. To keep up with their own success, it is time for them to employ innovative strategies at the earliest. Location intelligence (LI) is one of the tried and ...


Logistics Workflow Automation

Logistics Workflow Automation

Digital Transformation
January 13, 2022 335 0

Technology changes the way we work. Imagine the era before use of any technology and now each office has a PC, a software, internet connectivity, mobile technology and cloud. Nobody wants the data now on prem and have started...


The role of Leadership in Digital Transformation

The role of Leadership in Digital Transformation

Digital Transformation
January 12, 2022 366 0

  Digital transformation is something that has become a common buzzword within the business community, but what does it mean? At its core, digital transformation is about using new technologies and innovative methods to im...


What Opportunities does Metaverse bring to IT Services Organizations?

What Opportunities does Metaverse bring to IT Services Organizations?

Digital Transformation IT Services Current Issues
January 12, 2022 1062 0

Every now and then, a new tech word gets introduced in the market and creates a buzz among tech geeks. In 2014, the term was Virtual Reality (VR). If you remember, during early 2014, all social media platforms were bombarded with ...


Hybrid Events- Streamlining Activities on the Day of the Event

Hybrid Events- Streamlining Activities on the Day of the Event

Digital Transformation Engagement COVID-19
January 11, 2022 355 0

  Engineering a successful hybrid event is no simple task. Event managers spent hours and hours on research, followed by a fool-proof strategy to kick start these events. As hybrid events bring virtual and in-person attend...


How Does An ACD Work?

How Does An ACD Work?

Digital Transformation Cloud Computing
January 11, 2022 314 0

Automatic call distribution (ACD) is an essential feature of a call center setup. It is responsible for queue management and responsibly distributing all incoming calls to relevant employees/agents. If you are in the customer supp...


What Is an IWMS? Here’s Your Definitive Guide

What Is an IWMS? Here’s Your Definitive Guide

Product/Startups Digital Transformation
January 10, 2022 267 0

An integrated workplace management system (IWMS) is a software platform used across an organization—including within maintenance, IT, and HR departments—to manage all aspects of a company’s facilities, equipment, and space usage. ...


4 Reasons Why A Contact Center Needs an Omnichannel Strategy

4 Reasons Why A Contact Center Needs an Omnichannel Strategy

Digital Transformation Cloud Computing
January 10, 2022 347 0

Customers expect an immersive experience in every channel. They want you to remember their likes or dislikes and engage accordingly. With remote services on the rise, customers are constantly reaching out to the brands on preferre...


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