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Digital Transformation
5 Tips To Remember When Using Video Chat For Customer Service

5 Tips To Remember When Using Video Chat For Customer Service

Digital Transformation
December 31, 2021 200 0

In this fast-paced, ever-evolving landscape, people are thriving for more humane sentiments. Technology has invaded all our spaces for a better lifestyle; however, eradicating the human presence when interacting with people, espec...


Operate to Transform: Driving Value Through a Proactive Service Model

Operate to Transform: Driving Value Through a Proactive Service Model

Digital Transformation
December 28, 2021 306 0

Production business applications are on the edge. Support vendors have long focused on only keeping the lights on and fixing issues. This needs to change – over 25% of support costs can be saved every year by transforming the supp...


How Keyword-Driven Frameworks are Shaping the Future of Test Automation

How Keyword-Driven Frameworks are Shaping the Future of Test Automation

DevOps Tech for Good Digital Transformation
December 28, 2021 2400 0

  How Keyword-Driven Frameworks are Shaping the Future of Test Automation Software development companies need to test their software or application before releasing them to end-users. Defect testing is crucial for ...


What CX technology trends to lookout for in 2022?

What CX technology trends to lookout for in 2022?

SME Connect Digital Transformation
December 28, 2021 1311 0

Championing any modern idea or technology demands time and necessity. Earlier, over some tea, my colleague and I were discussing how the past few years demonstrated mass adoption of different technology, which were usually accepte...


Digital is Default: Unlocking Business Growth Post-Pandemic with Digital Adoption

Digital is Default: Unlocking Business Growth Post-Pandemic with Digital Adoption

Digital Transformation
December 24, 2021 183 0

Over the past one year, organisations and individuals have had to fast adapt to the unforeseen paradigm shifts spurred by the pandemic. While lockdowns and the consequent social distancing mandates affected businesses of all sizes...


The Roadmap for Return to Work

The Roadmap for Return to Work

Digital Transformation COVID-19
December 24, 2021 1177 1

As organizations bounce back from the pandemic, the future of work will require fluid work environments, where spaces are designed for possibilities, instead of defined identities. From redesigning spatial ratios, to reimagining w...


6 Ways of SMS to Improves Customer Service for Businesses

6 Ways of SMS to Improves Customer Service for Businesses

Digital Transformation Data Science & AI Community
December 21, 2021 198 0

In this article, we are going to look into the ways businesses can make use of text messaging to improve their customer service offerings.  Six Ways to Incorporate SMS for Better Customer Service A. Alerts and Reminders...


The Era of Exam and Result Management System

The Era of Exam and Result Management System

Tech for Good EdTech Digital Transformation
December 20, 2021 1283 0

Exams are an important part of learning as it helps in evaluating progress. But it need not always be the traditional method of giving exams. Institutes have now employed a more effective way of giving exams which is the exam and ...


How Companies can Reinvent Financial Planning & Analysis (FP&A) for the Pandemic and Beyond

How Companies can Reinvent Financial Planning & Analysis (FP&A) for the Pandemic and Beyond

Digital Transformation
December 16, 2021 2542 0

  The Covid-19 pandemic has made it clear that enterprises need to adopt a digital-first approach and build resilience into their operations in order to thrive in a new business environment. One of the most critical factor...


The Pros & Cons of Digital Wallets

The Pros & Cons of Digital Wallets

Digital Transformation
December 16, 2021 12789 0

Mobile wallets also called digital wallets, or e-wallets reflect a shift away from traditional modes of payment. If you have a smartphone, there is possibly a digital wallet app waiting for you to download or acce...


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